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Banks set up special phone lin...

Coronavirus

Banks set up special phone lines to assist cocooning customers

Rebecca Noonan
Rebecca Noonan

06:45 8 Apr 2020


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Dedicated phonelines are being set up by five of the country's retail banks to help cocooning and vulnerable customers during the pandemic.

The new service will be provided by AIB, Bank of Ireland, KBC, Permanent TSB and Ulster Bank

The phone lines will give banking support on things like payments and lodgements, and tips on keeping money safe.

Brian Hayes from the Banking and Payments Federation details what people need to do.

"We have on our own website the new leaflet we have provide - that has all of the five retail banks and the dedicated phone line for customers in this position.

"That information gives people access directly to those lines.

"They simply make the call to their bank, and talk to their bank about the specific needs that they have."


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