Ulster Bank has announced changes to Branch Network and further measures to support and protect customers and colleagues during COVID-19
The measure include:
- Elderly & Carer opening hours - For customers of Ulster Bank who need to visit a branch, until 11am, branch access is now prioritised for elderly/ vulnerable customers and their carers.
- A dedicated vulnerable customer phoneline - Two new dedicated phonelines, one for elderly/ vulnerable customers, their carers and a second for healthcare and emergency workers to help those customers.
- A dedicated healthcare and emergency workers phoneline
- Online form for mortgage assistance - An online form for customers requesting a mortgage payment break has also been introduced to the website to speed up this process for customers .
- 10 Non-Cash Advice Centres to close temporarily this includes two locations here in Cork; Winthrop St, and Wilton. (effective Friday 27 March)
- All Saturday opening to temporarily cease
- Mobile Bank on Wheels service to temporarily cease
