AIB Chief Executive admits turning cashless was a mistake
AIB’s Chief Executive is admitting the bank “got it wrong” when it said it was turning 70 of its 170 branches into cashless facilities.
The bank made the announcement last week, but then reversed its decision following public outcry around the country.
AIB says the plan will not be revisited and all existing branches will remain as they are.
Colin Hunt says lessons have been learned:
“A large number of our customers continue to want to have ready access, immediate access, 24 hour access to cash. It is inevitable that banking services will be delivered in a very fundamentally different way in 2030 but the lesson for me is we moved way too far, way too fast in this instance.”