OCS – General Operative PRM (Passenger with Reduced Mobility) Services

OCS, One Complete Solution is a leading facilities management company providing a wide range of supports to businesses including Security, Cleaning and Aviation services.

If you are a talented individual looking to join a rapidly expanding and diverse company we would love to hear from you!

We offer a wide range of support and benefits to our employees including:

– Competitive Rate

– Discounted Health Care

– PRSA

– Staff Benefits/Discount Programme

– Employee Assistance Programme

– Training and Development Opportunities

***Excellent Career Opportunities***

***Full Training Provided***

Title: General Operative – PRM (Passenger with Reduced Mobility) Services

Full Time only, up to 40 hours per week.

Reporting to: Customer Service Manager

Role: To perform the main tasks outlined in a professional and courteous manner, focusing on delivering the highest level of customer care.

Rules: As per your OCS Employment Contract, OCS Handbook and OCS Policies.

Main Tasks – General Operative

• Deal with any customer requests promptly and courteously in a professional manner.
• work well within the team while maintain grooming and cleaning to high standards to meet client expectations.
• Always maintain Health and Safety standards. Working in a safe and effective manner, in line with the training that is delivered to you and attend all training courses set out by the company.
• Ability to work independently and use initiative, while being part of a team with good attention to detail
• Assess the passenger’s mobility requirements and use relevant equipment to assist PRMs through the airport relevant to their individual mobility needs.
• Where necessary aid with passenger luggage
• Ensure all relevant information regarding the PRM (Passenger with Reduced Mobility) is passed on to the Team Leader/Control Department
• Respond in a timely fashion to allocated tasks as assigned by the operational team
• Liaise and work professionally with all airport stakeholders and airline personnel

Essential Criteria:

• Minimum age requirement 17 years.
• Pass a 5-year security background check and Garda Vetting process.
• Provide 2 verifiable references.
• Eligible to live and work in the E.U.
• Process good written and verbal English
• Must be able to work a range of shifts in a 24-hour, 7 day a week operation as assigned.
• Adhere to the OCS grooming and uniform standards.
• Physically fit, with the capability to lift and push and to walk long distances including up and down slopes.
• Self-motivated and a good communicator

Desirable Criteria:

• Customer Service Experience
• Previous Aviation Experience
• Full Driving Licence

Benefits:

• Employee discount
• Store discount
• Wellness program